Privacy Policy

Privacy & Cookies Policy

The protection of your privacy and data is very important to Wollux. We therefore pay due attention to it in our business operations. In this statement we inform you about the data Wollux collects when you visit our website and for what purpose Wollux uses it:

Personal data we process

Wollux s.a. processes personal data about you because you use our services and/or because you provide it to us yourself. Below is an overview of the personal data we process:

  • First name
  • Surname
  • Company name
  • Email address
  • Phone number
  • Address details
  • Location details
  • IP address
  • Internet browser and device type
 

When you fill out the contact form on the Wollux site, send a quote request or subscribe to a newsletter, we collect the information you provide, such as name, company name, email and interests. We use this information to provide you with our services or send you the requested newsletter. With your consent, we use this data to send you, by mail or e-mail, interesting information about Wollux. Of course, you can withdraw your consent or review your data at any time.

Special and/or sensitive personal data we process

Our website and/or service does not intend to collect data on website visitors who are under the age of 16. Unless they have parental or guardian consent. However, we cannot verify whether a visitor is older than 16. Therefore, we encourage parents to be involved in their children's online activities in order to avoid collecting information about children without parental consent. If you believe that we have collected personal information about a minor without such consent, please contact us at sales@wollux.com, then we will remove this information.

Why we need data

Wollux s.a. processes your personal data, for the following purposes:

  • Sending our newsletter and/or promotional flyer
  • Calling you if necessary to perform our services
  • Informing you of changes to our services and products
  • To provide personalized services
  • The communication partner GBL of Wollux s.a.analyzes your behavior on the website in order to improve our website and tailor our offer of products and services to your preferences.
 How long we keep data

Wollux s.a. will retain your personal data for no longer than is strictly necessary to fulfill the purposes for which your data is collected.

Sharing with others

Wollux s.a. only discloses data to third parties and only when necessary for the performance of our agreement with you or to comply with a legal obligation. Data will not be shared outside the EU.

Mapping website traffic

Wollux s.a. uses functional, analytical and tracking cookies. A cookie is a small text file that when you first visit this website is stored in the browser of your computer, tablet or smartphone.Wollux s.a.uses, on the one hand, cookies with a purely technical functionality. These ensure that the website works properly, for example, can remember your preferences and help us to make the website work properly. They also allow us to optimize our website. In addition, we place cookies that track your browsing behavior so that we can offer customized content and advertisements. You can opt out of cookies by setting your Internet browser so that it no longer stores cookies. In addition, you can also delete any information previously stored via your browser settings.

View, modify or delete data

You have the right to access, correct or delete your personal data. You can send a request for inspection, correction or deletion to sales@wollux.com. To make sure that the request for inspection is made by you, we ask you to send a copy of your identity document with the request. In this copy we ask you to black out your passport photo and citizen service number (BSN). This is to protect your privacy. Wollux s.a. will respond to your request as quickly as possible, but within four weeks.

Personal data

Under no circumstances will Wollux transfer your data to third parties or provide third parties with access to your data. Your data will only be used by Wollux or by third parties authorized by us for advertising or services. It goes without saying that these third parties may only use the data in the context of that particular task, and may not use the data for their own purposes or pass it on to others.

Technical data

When you visit our website, our web server records the usual technical connection data that is used anonymously as a basis for collecting statistics on visitor behavior so that we can continuously improve the usability of our website.

Links

This Privacy Statement applies only to this website of Wollux.

Security

Wollux s.a. takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact us at sales@wollux.com. Filing a complaint through the Privacy Commission is possible.

Cookies

On June 5, 2012, cookie legislation came into force in Europe. This law requires websites to clearly and fully inform their visitors about the use of cookies.

Cookies are small pieces of information (text files, which are stored by your browser on your computer when you visit a website and are used, for example, to remember your personal preferences.

The following cookies are tracked through our website:

1. Strictly necessary cookies

These are cookies that are necessary for the site to function.

2. Social media cookies

These allow you to share an article via social media if you are logged in.

3. Analytics cookies

The Wollux N.V. website uses cookies so that it can measure where our visitors come from, what operating system they use, how many people read certain articles, and so on.

Through our website a cookie is placed by the U.S. company Google, as part of the "Analytics" service. We use this service to track and receive reports on how visitors use the website. Google may provide this information to third parties if Google is legally required to do so, or insofar as third parties process the information on Google's behalf. We have no influence on this.

The information collected by Google is anonymized as much as possible. Your IP address is expressly not provided. 

4. Tracking cookies

We use these cookies to keep track of the pages you visit in order to build a profile of your online behavior. This profile can be linked to your name, address, email address and the like.

If you do not want to install any cookies, you can indicate this in your browser. To do so, consult the help function and/or the settings of your browser (Internet Explorer, Firefox, Chrome, Safari, ...).

This statement can be modified without prior notice, depending on legal developments. You are therefore invited to regularly check whether and, if so, which changes have been made. Changes will take effect as soon as they are published on this website.

More information or a question? Send us an email at sales@wollux.com or by letter to Wollux N.V. Kasteellaan 184-190 7700 Mouscron